1. General Billing Principles
Aromatic Intelligence operates on a consumption-based cloud architecture providing automated conversational telephony, sub-900ms direct neural speech processing, and WhatsApp Business notifications. Financial transactions are securely processed via our RBI-authorized PCI-DSS Level 1 payment gateway under Reserve Bank of India (RBI) regulations.
By subscribing to a paid tier (Starter, Professional, Enterprise) or procuring top-up minutes on our platform, you acknowledge and accept this Refund and Cancellation Policy.
2. Non-Refundable Items & Consumed Services
All purchases of monthly subscription plans, virtual phone number provisioning fees, and telephony minutes are final and non-refundable once provisioned or consumed. Specifically, refunds are not granted for:
- Telephony minutes and carrier connect seconds consumed during live customer calls.
- Carrier provisioning fees and regulatory verification setup fees incurred with telephony partners.
- Failure to consume full monthly minute quotas prior to the 30-day expiration window.
- Subjective dissatisfaction with conversational outputs where the AI operated within configured parameters.
- Account suspension resulting from documented violations of our Acceptable Use Policy or TRAI anti-spam regulations.
3. 30-Day Credit & Minute Expiration
All purchased minutes, included plan allowances, and top-up balance credits remain valid strictly for thirty (30) calendar days from the timestamp of payment confirmation.
Unused minutes do not carry over, roll over, or accumulate into future billing cycles. Upon cycle renewal, the account quota resets to the newly purchased tier allowance.
4. Plan Purchases & Autopay Mandates
Credit Plan Purchases: Purchasing a plan immediately credits the corresponding AI Credit allocation to your account balance. Once credited, plan purchases cannot be downgraded or cancelled for a partial or prorated refund.
Autopay Mandates: If your payment method has an active recurring Autopay (e-Mandate) authorization, you may revoke the mandate through your bank or UPI app, or by emailing our billing desk at least twenty-four (24) hours prior to any scheduled renewal date. Existing credits remain active until the end of your 30-day billing period.
5. Erroneous & Duplicate Charge Remediation
In the event that our payment gateway initiates an accidental duplicate debit, or if an erroneous charge occurs due to a technical server timeout, Aromatic Intelligence will promptly investigate and issue a full refund for the duplicate transaction.
Eligible refunds for duplicate charges are processed within 5 to 7 business days back to the original source bank account or credit card via our payment processor, in full adherence to banking settlement timelines.
6. Billing Support & Dispute Resolution
For any invoice inquiries, GST tax credit corrections, or billing queries, please contact our finance and billing operations desk: