Call Transcripts & Audio Playback
Searchable text transcripts, high-fidelity audio recordings, sentiment indicators, and automated post-call summaries for every inbound call handled by your Voice AI.
Inbound Call Audit & Audio Waveform
“Hi, I have severe molar pain on my right side when drinking cold water. Do you have an opening with Dr. Sharma tomorrow?”
“Hello Rahul! I am sorry to hear about your molar pain. Dr. Sharma has an opening tomorrow, Thursday, October 12th at 3:00 PM at our Indiranagar clinic. Shall I reserve that slot for you?”
“Yes please, 3:00 PM works great.”
Complete Audit & Quality Control
Review full conversation histories, export call reports, and monitor patient satisfaction metrics.
Instant Text Search
Filter call histories by caller phone number, appointment outcome, chief complaint keywords, or specific date ranges.
Automated AI Call Summaries
Every call automatically generates a 3-bullet point executive summary for clinic receptionists without reading full transcripts.
DPDP Compliant Data Export
Export transcripts to CSV, JSON, or PDF for medical record archiving, backed by 30-day storage retention controls under DPDP Act 2023.